Shipping policy

 

At Phool Patti, all our products are made in small batches and hand-packaged to maintain the highest quality.

Processing and Carrier:

  • Our lead time for processing orders is 5-7 business days.

  • We use a standard carrier to calculate shipping costs based on package weight.

Shipping Costs & Timing:

  • FREE Standard U.S. Shipping: Automatically applied to orders over $85. Delivery takes 3-4 business days once the order has been shipped. Please note: Delivery may take up to 7 days for orders placed during peak holiday seasons.

  • Standard U.S. Shipping:

    • $6 charge for orders up to 1lb.

    • $12 charge for orders from 1lb-5lb.

    • Delivery takes 3-4 business days once the order has been shipped. Again, please note delivery may take up to 7 days during peak holiday seasons.

  • Two-Day U.S. Expedited Shipping: Costs vary depending on the delivery location. Delivery takes 2 business days.

  • Overnight U.S. Shipping: Costs vary depending on the delivery location. Delivery takes 1 business day.

If your order is delayed beyond the stated lead time, our Customer Service Team will notify you immediately.

Pickup Orders:

For local customers wishing to pick up their orders from our San Jose location, it will take 2-3 business days after placing and paying for the order online. Please select the "pickup" option at checkout.

Order Confirmations:

  • After placing an order on thephoolpatti.com, you will receive an Order Confirmation email.

  • Once your order is shipped, we will send a Shipment Confirmation email.

 

Return and Refund Policy

Once an order is placed, it cannot be cancelled. We do not offer direct refunds; however, in certain cases, store credit may be issued for eligible returns.

Store Credit Refund Process:

  • If your return is approved, you will receive store credit equivalent to the purchase amount.

  • Store credit can be used on future purchases and will be valid for 2 months from the date of issuance.

  • If an order is placed by mistake and a refund is requested, store credit may be issued depending on our review.


Damage and Issues:

Please inspect your order within 24 hours of receiving it and contact us immediately if the item is defective or damaged. Include photos when emailing hello@thephoolpatti.com. We may ask you to return the item with all original packaging, in which case we will gladly pay for the shipping costs.

  • Delivery date is determined by using the tracking number provided for shipping.

Exchanges:

We do not accept exchanges due to the handcrafted nature of our product.

Stolen Items:

If a package is marked as delivered but is stolen, we are unable to offer a refund. We are also not responsible for personal damages to an item, including if it is dropped, spilled, stolen, or misused. In such cases, we cannot refund the amount.